Cloud-based Banking Solution for Instant Digital Onboarding

Business Opportunity

Instant Banking App

Our client is a prominent Indian multinational banking and financial services company that provides an extensive range of banking products and financial solutions tailored for both corporate and retail clients.  As one of India’s leading private sector banks, they have a wide-reaching presence across the country and abroad. They serve millions of retail and corporate customers through a robust network of over 5,000 branches and 15,000 ATMs. The bank is known for its comprehensive suite of financial products and services that include retail banking, corporate and investment banking, insurance, asset management, and digital banking offerings.

Aiming to reimagine customer experience and address legacy system challenges such as long turnaround times, low engagement, and high attrition, the bank wanted to introduce instant banking with fully digital onboarding and account opening. 

To bring this vision to life, we collaborated with the client as their cloud orchestration partner. Niveus Solutions, Part of NTT DATA, leveraged modern cloud capabilities to deliver a seamless, secure, and instant banking experience with a cloud-based banking solution powered by a Progressive Web Application, driving large-scale digital transformation in the BFSI sector.

The Challenge

• Legacy System Bottlenecks: Outdated infrastructure led to slow turnaround times and inefficient, manual processes.
• Fragmented Customer Journeys: Disconnected systems created inconsistent experiences and reduced customer engagement.
• Scalability and Compliance Constraints: Limited scalability and evolving regulatory demands hindered innovation and digital growth.

Our Solution

To help our client transform their customer onboarding experience and overcome challenges related to user experience, process inefficiencies, and fragmented product visibility, we at Niveus partnered with them to design a unified cloud-based banking solution that showcases all of their offerings in one place. Recognizing the need to move away from traditional, in-branch account-opening methods, we developed a secure and scalable Progressive Web Application hosted on Google Cloud Platform. 

This solution was seamlessly integrated with the bank’s on-premises Core Banking APIs, enabling real-time processing and instant account creation. Through this application, customers can now open savings accounts and fixed deposits in under five minutes using just their PAN and Aadhaar (customer due diligence documents required in India), anytime, anywhere, and from any device. We also streamlined the onboarding journey by implementing automated verification tools such as V-KYC, document scanning and upload, and e-signatures, allowing immediate access to banking services. 

With this cloud-first solution, we’ve empowered the bank to modernize its onboarding process, improve customer acquisition, and lay a strong digital foundation to enhance and expand future product offerings.

Results

• 10x Increase in Online Banking Users: The platform drove a tenfold growth in the bank’s online banking customer base since its implementation.
• Over 600,000 Accounts Created in One Year: Digitization of the account opening process enabled the creation of more than 600,000 new accounts within 12 months. The bank consistently opens nearly 15,917 accounts every week, almost 1,959 accounts on a daily basis via the digital platform.
• 50 New Products Launched: Encouraged by platform success, the bank introduced 50 new products in the coming year.
• Customer Onboarding Time Reduced from 5 Days to 5 Minutes: The new instant onboarding process drastically cut turnaround time from several days to just minutes.
• Microservices Platform Accelerates Product Expansion: The hybrid microservices architecture enabled rapid growth into product categories like credit cards, travel cards, and loans.

Power of Partnership

At Niveus, our strength lies in our ability to bridge legacy systems with modern cloud-native technologies through deep technical expertise and domain understanding. In this engagement, we brought our in-depth knowledge of the BFSI sector to the table, enabling us to quickly align with the bank’s business goals and regulatory needs. Our team’s advanced proficiency in Google Cloud Platform allowed us to architect scalable, secure, and high-performing solutions tailored to enterprise-grade banking environments. With strong capabilities in API integration, microservices architecture, and cloud-native application development, we ensured seamless interoperability between cloud and on-premises systems..

Benefits of Application Development with Niveus

Partnering with Niveus for application development offers organizations a strategic advantage in building modern, scalable, and future-ready digital solutions. Our deep cloud expertise, agile approach, and commitment to business impact set us apart:

• Cloud-Native Expertise: We specialize in building robust, scalable applications using the latest cloud technologies, ensuring high performance, security, and reliability. 
• Accelerated Time-to-Market: Our agile development methodology and streamlined delivery processes enable rapid prototyping, iterative feedback, and faster deployment. 
• Seamless Integration Capabilities: We excel at integrating new applications with legacy systems, third-party services, and APIs to ensure smooth interoperability across the enterprise. 
• User-Centric Design: We prioritize intuitive, responsive interfaces and seamless user experiences that drive engagement and satisfaction. 
• Future-Ready Architecture: Our solutions are built to scale, adapt, and evolve with your business needs, supporting innovation and long-term growth.

With Niveus, organizations can gain a trusted technology partner committed to delivering impactful solutions that drive digital transformation and measurable business outcomes.