Seamless API Integration with Apigee Hybrid for a Top Bank

Business Opportunity

Building an API Ecosystem

The client is one of India’s largest small finance banks with a strong presence across urban, semi-urban, and rural areas. It offers a wide range of banking products and services to millions of customers, focusing on financial inclusion and growth. They were looking to create an API-driven ecosystem for faster customer integrations and seamless partnerships. This was going to be vital for boosting customer acquisition, retention, and operational efficiency.

The Challenge

• Absence of Centralized API Management: Fragmented workflows and inconsistent practices for authentication and encryption led to operational inefficiencies and increased complexity.
• Limited API Accessibility: Without an external-facing API catalog, opportunities for customer acquisition and partner integrations were significantly restricted.
• Slow Deployment of Composite APIs: Delays in launching composite APIs hampered business agility and the ability to deliver personalized, product-specific customer experiences.

Our Solution

To address the challenges, multiple API targets hosted on on-premises infrastructure were integrated using Apigee Hybrid on-premises, ensuring low-latency access and seamless integration with existing systems. The Apigee Hybrid Runtime was installed on an Anthos Cluster (Google Distributed Cloud) to provide scalable and secure management. For APIs hosted on the AWS Cloud, Apigee Hybrid on EKS was implemented to extend the same capabilities across cloud environments. This was one of the first Apigee Hybrid on-premises projects in India, setting a benchmark for future projects.

For each Business Unit (BU), a non-production instance was set up initially, followed by a production data center instance and a production disaster recovery instance. This phased approach ensured robust deployment, minimized risk, and provided high availability and reliability. These solutions enabled the client to streamline operations, improve customer experience with faster integrations, and scale partnerships effectively, addressing both immediate needs and long-term business goals.

The implementation timelines were streamlined: simple APIs were deployed within 1 day, medium complexity APIs within 3 days, and complex APIs within 5 days.

Results

• Onboarded 100 APIs: By onboarding the requested number of APIs, we enhanced the API Ecosystem, significantly strengthening the client’s overall API infrastructure
• Composite API Integration: Integrated 50 to 60 composite APIs, enabling the creation of personalized, product-specific customer journeys
• Operational Efficiency: Streamlined API management processes, improving overall operational efficiency
• Accelerated Integrations: Enabled faster customer and partner integrations, enhancing business agility
• Scalable Infrastructure: Positioned the client for future growth with a flexible and scalable API management solution

Power of Partnership

Niveus played a crucial role in the success of the implementation, bringing deep expertise and innovative solutions to the project. Our strategic guidance ensured the right technology stack and deployment approach were chosen to meet the client’s specific needs. With a strong proficiency in both on-premises and cloud solutions, Niveus expertly managed the installation of Apigee Hybrid, ensuring low-latency access and secure integration across multiple environments. We also designed and implemented custom composite APIs tailored to the client’s business goals, enhancing the customer experience with personalized journeys. Beyond deployment, we provided continuous support, optimizing performance and resolving challenges as they arose. Our proactive approach and focus on innovation helped accelerate the client’s digital transformation, laying the foundation for long-term scalability and future growth, showcasing the true power of partnership.

Benefits of Niveus’ Apigee Services

• Flexible Deployment: Our Apigee implementation supports on-premises, cloud, and hybrid environments, allowing seamless integration with existing infrastructure and future scalability.
• Low-Latency and High Performance: The strategies we use deploy runtimes close to API targets, ensuring faster response times and an improved customer experience.
• Enhanced Security and Compliance: We ensure robust authentication, encryption, and traffic monitoring, ensuring secure and compliant API management.
• Centralized Management: Our implementation enables consistent governance and policy enforcement across distributed environments, reducing complexity and enhancing control.
• Business Agility and Scalability: With Niveus’ Apigee Solutions, businesses can accelerate API development and deployment, support growing API traffic, and enable rapid adaptation to business needs.