Niveus’ CloudOps Saves Time & Money with Best Practices

Business Opportunity

CloudOps Strategy that Enables Growth

The client is an integrated global pharmaceutical company committed to providing affordable, innovative medicines for healthier lives. They began in 1984 with a modest investment and a bold vision. Today, with research and development centers, manufacturing facilities, and commercial presence across the globe, they serve over half a billion patients worldwide. The client aspires to triple their reach and touch over 1.5 billion patients by 2030. 

With India’s pharmaceutical sector undergoing a substantial shift in the status quo, the client has been gearing for innovations in customer experience and interactions. Staying ahead of the curve, the client had been undergoing a metamorphosis in operations, modernizing services to align with a more futuristic vision in the pharmaceutical sphere. However in keeping up with their modernization plans, the company also required a robust cloud management strategy. 

We provided 24/7 cloud infrastructure support with proactive monitoring to identify and resolve issues before they impact the business. Our services included efficient incident management with predefined escalation protocols and performance optimization through FinOps practices for ongoing assessments and enhancements.

The Challenge

The client had been enjoying rapid growth with their modernization endeavors on cloud. However, they faced challenges in maintaining and scaling their cloud infrastructure and required a robust support system. This was primarily required in order to ensure high availability, minimize downtime, and optimize operations. 

Considering their previous experience with cloud optimizations on Google Cloud, Niveus’ primary goal was to achieve more than a 99% SLA compliance rate, maintain a robust security posture, and implement automation to reduce manual efforts. Niveus CloudOps aspired to provide continuous monitoring and management, which would in turn result in increased uptime, enhanced security, cost efficiency, improved performance, scalability, business continuity, and customer satisfaction.

Our Solution

We provided 24/7 cloud infrastructure support, ensuring continuous monitoring and management of the client’s cloud environment. Our robust, proactive & continuous monitoring of cloud resources helps to detect and address issues before they impact the business. We also enabled efficient Incident Management for swift resolution of incidents with predefined escalation protocols to ensure minimal disruption. Our work also prioritized an efficient performance optimization strategy combined with the implementation of a FinOps practices for regular assessments and optimizations, to enhance the performance and efficiency of the cloud infrastructure.

Regular maintenance and activity updates were conducted to minimize business operations impact. A centralized ticketing system was implemented to manage support requests, with priority given to critical issues. Automated monitoring tools triggered alerts for anomalies, enabling proactive resolution. Self-healing scripts were developed to resolve common issues without human intervention.

Benefits of Developing Launch Platform with Niveus

Niveus Solutions’ FinOps practices have delivered substantial benefits to our customers by implementing automation that reduced over 1,500 tickets, significantly enhancing operational efficiency and minimizing downtime. We have fortified customers’ infrastructure security and compliance by addressing over 3,000 vulnerabilities through rigorous security best practices. Our patching automation has further bolstered server security and reduced recurring patching efforts for enterprise customers. 

Results

Our implementation resulted in key impact points. This included a reduced downtime, ensuring critical applications remained available and performant. Our implementation also efficiently managed over 5K support tickets annually, with an average resolution time of less than 10 hours for critical issues. This also led to a markedly increased user satisfaction through faster response times and effective issue resolution. 

By implementing FinOps best practices, we have achieved cost savings exceeding $50,000 per month, enabling clients to reallocate resources effectively. Maintaining SLA compliance above 99.9% for all customers, we ensure reliable and consistent service delivery. Leveraging Terraform, we have driven operational efficiency through automation, facilitating faster deployment and infrastructure management. Our expertise spans major sectors, including Insurance, Automobile, Banking, and Finance, allowing us to tailor our FinOps practices to meet the unique needs of each industry effectively.

Power of Partnership

Niveus Solutions offers extensive expertise in cloud operations with certified professionals bringing a proven track record of successfully implementing and managing cloud solutions for businesses across industries. Our tailored CloudOps services are flexible and scalable, designed to align perfectly with the specific goals and objectives of our extensive clientele. We ensure seamless integration, minimizing disruptions and downtime during the transition to a cloud-based infrastructure. 

We prioritize cost optimization by providing strategic guidance and ongoing optimization, resulting in significant cost savings and improved ROI. With robust security measures, including regular audits, vulnerability assessments, and proactive threat detection, we enhance the security of the cloud environment, safeguarding data, applications, and infrastructure for peace of mind.